Frequently Asked Questions
Everything you need to know about your Hard Jewelry order.
What materials do you use for your jewelry?
We primarily use high-quality .925 Sterling Silver and medical-grade 316L Stainless Steel. Our pieces are designed to be water-resistant and durable enough for daily wear without greening your skin.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the US. International shipping can take 7-21 business days depending on customs and your location. You will receive a tracking number via email once your order ships.
What is your return policy?
We offer a 30-day return policy for items in original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned. Return shipping costs are the responsibility of the customer unless the item arrived damaged.
How do I find my ring size?
We recommend using a professional ring sizer or visiting a local jeweler. If you are between sizes, we generally suggest sizing up for a more comfortable fit. Check our digital size guide on the product page for more tips.
Does your jewelry tarnish?
Our Stainless Steel pieces will never tarnish. Our .925 Sterling Silver may develop a natural patina over time due to oxidation, but this can easily be restored to a high shine using a jewelry polishing cloth.
Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of purchase by contacting our support team. Once the order has entered the fulfillment stage, we cannot make changes.